Vibes does not refund online purchases. However we can exchange a defective or damaged product if it remains unopened. You will need to provide proof of purchase. All exchanges need to be done within two weeks upon receiving the product. To exchange a product, you may do so in store at our location at 4716 St- Jean boulevard, Pierrefonds, Quebec, H9H 4B2
If you Wish to have your product exchange via shipping, contact us at info@salonvibes for further assistance.
Shipping costs are non-refundable and you will be responsible for the shipping costs for returning your product.
If you are shipping and item over $75 you should consider using a trackable shipping service or purchasing shipping insurance.